CCTV Installation with product Serial Number, Warranty, Installation location of each Camera along with installation completed by engineer and details of the installation with remarks and installation completed dates. Customer can view all the installations completed with detailed inventory and specifcations of the product's user manuals, videos , FAQ on the Customer Portal. Every installation entry is linked with the support calls for followup records.

CCTV Installers can manage support calls against installations for various types of customer complaints can be managed in myBuro service CRM. Customers can register the complaints from their portal which will be notified to the admin for assigning a call to the engineer. Engineers from their login can update or complete the complaint status along with the solution given to customer, material if any replaced, special remarks using an android app which will also collect the Geo-location of the engineer when the call is updated.

Some Support calls CCTV Installers attend on chargeable bsais where customer is not willing to renew the AMC after warranty period. In myBuro CRM such paid support calls can be entered seperately without any previous installation backround of the customer. This will help in tracking customer history with number of Paid Support Calls attended by our engineers.

Annual Maintenance Contract is very important aspect CCTV Installers, Integrators & Dealers. Managing AMC renewals in myBuro Service CRM is very easy. You get all the AMC dues for renewals list on Dashboard for follow up. AMC can be renewed agaisnt to Installation or agaisnt old renewals. AMC renewal notifications will be sent to customers and admin before due date.

myburo service and AMC CRM have a very important feature of tracking CCTV related repairing material. Repairing material received from cusutomer, repairing material sent to Supplier or service centers, Repairing material received from supplier or service center, and then sent back to the customer. This complete lifecycle of repairing material can be tracked with history for respective customers.