Manage installations along with product details, serial number and location of installation. A knowledge base of product installation guides, videos, FAQ are easily available in customers login.
Customer portal to raise a complaint which can be assigned to engineer from admin login. Engineer can complete the support call using engineer's login. Customers will be notified once call completed.
AMC against installations along with provision of auto scheduling of preventive calls. Assigning support call limits during the AMC period. AMC details can be tracked by customer on the portal.
Repairing material received from customer, repairing material sent to Supplier or service centers, Repairing material received from supplier or service center, and then sent back to the customer.
Customers from the portal can raise a complaint against to the installations or AMC. History of all the transactions such as Installations, Support Calls, AMC Service Calls and Repairing Material.
Engineers can use android app to complete or update support calls assigned to them with solution details with Geo-Location tracking, Remarks, Material replaced if any etc.
In today's technology-dominated world, customers demand and expect a whole new level of attention. With myBuro Service CRM, you can create a full 360-degree view of your customer regardless of who in your company is talking to the customer. It also gives you the chance to:
myBuro service CRM is suitable for every industry engagged in providing customer support