Customer Support Calls

09 June

Support calls against installations for various type of customer complaints can be managed in myBuro service CRM. Customers can register the complaints from their portal which will be notified to the admin for assigning a call to the engineer. Engineers from their login can update or complete the complaint status along with the solution given to customer, material if any replaced, special remarks using an android app which will also collect the Geo-location of the engineer when the call is updated.

Support calls can be assigned with various type of services, complaint issues , complaint priority, and supoprt mode ( Onsite, Online or Telephonic ).